Updated 2025 July 20
Welcome to Ceylan Tours. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before making any bookings.
Information We Collect
a. Personal Information
We may collect personal information you provide directly to us, including:
- Full name, date of birth, gender
- Contact details: email address, phone number, postal address
- Travel information: passport number, visa details, travel itinerary, emergency contact information
- Payment information: credit/debit card details, billing address (processed securely via payment gateways)
- Account login credentials if you create an account on our website
b. Non-Personal Information
We automatically collect certain information when you visit our website or interact with our services, including:
- IP address, browser type, device type, operating system
- Pages visited, time spent on pages, click-through behavior
- Cookies, web beacons, and other tracking technologies
Bookings and Reservations
We use the information collected for purposes including but not limited to:
- All bookings are subject to availability.
- To confirm a booking, you must provide accurate personal information and complete payment as required.
- Once a booking is confirmed, you will receive a confirmation email or voucher with the details of your tour/package.
Payments
- Payment methods accepted include credit/debit cards, bank transfers, and other payment gateways provided on our website.
- Payments must be made in full or as per the payment schedule indicated during the booking process.
- All payments are securely processed. Ceylan Tours does not store sensitive payment details like full credit card numbers.
Cancellation and Refund Policy
- Cancellations must be communicated in writing via email or through our booking platform.
- Refund eligibility and amounts depend on the type of booking and the timing of the cancellation.
- Certain packages or services may be non-refundable. These conditions will be clearly specified at the time of booking.
- Service fees or third-party charges may be non-refundable.
Changes to Bookings
- You may request changes to your booking, subject to availability and additional fees.
- Ceylan Tours reserves the right to modify itineraries or services due to unforeseen circumstances such as weather, transportation issues, or regulatory requirements.
- In such cases, we will make reasonable efforts to provide alternatives of equivalent value.
Travel Documents
- It is the responsibility of the traveler to obtain valid travel documents, including passports, visas, and permits.
- Ceylan Tours is not liable for issues arising due to missing or invalid travel documents.
Travel Insurance
- Travel insurance is strongly recommended for all travelers.
- Ceylan Tours is not responsible for any loss, injury, or damages that may occur during your travel.
User Responsibilities
User Responsibilities
- Provide accurate and complete information
- Respect local laws, customs, and regulations while traveling
- Not engage in fraudulent or harmful activities that could affect Ceylan Tours, other travelers, or third parties
Liability
- Ceylan Tours acts as an intermediary between travelers and third-party service providers.
- We are not liable for delays, cancellations, or disruptions caused by airlines, hotels, transport companies, or other third-party providers.
- To the maximum extent permitted by law, Ceylan Tours shall not be liable for indirect, incidental, or consequential damages arising from travel services.
Intellectual Property
- All content on this website, including text, images, logos, and designs, is the property of Ceylan Tours and protected by copyright laws.
- You may not reproduce, distribute, or use our content for commercial purposes without prior written consent.
Privacy
- Your use of our services is also governed by our Privacy Policy, which explains how we collect, store, and protect your personal data.
Termination
- Ceylan Tours reserves the right to terminate your access to our services if you violate these Terms & Conditions.
- Termination does not affect your obligations regarding payments or responsibilities accrued prior to termination.
Governing Law
- These Terms & Conditions are governed by the laws of [Insert Country, e.g., Sri Lanka].
- Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in [Insert City, e.g., Colombo].
Changes to Terms & Conditions
- We may update these Terms & Conditions from time to time.
- Any changes will be posted on this page with an updated effective date.
